If you lose or damage your air operator's certificate (AOC), you need to request a replacement from us.
Submit a request in writing
You must make your request for a replacement in writing. Use the online contact form to notify us about your request.
We will ask you to provide a statutory declaration.
The statutory declaration must:
- be made and signed by the certificate holder (or in the case of a company, the managing director of the company whose name appears on the certificate)
- be made before a person authorised to take declarations.
Review of your request
We will review your request and the statutory declaration to:
- ensure you have provided the correct information
- check your details
- check details of your certificate against our records.
We will contact you if we need more information. If you do not provide the information within a reasonable period, we may not grant your request.
Reissue of your certificate
If your request is approved, we will reissue a true copy of your certificate.
One of our administrative staff will sign the certificate to show it is a certified true copy.